If for any reason you are not satisfied with any of our products or don’t receive them in perfect condition, you can return them within a maximum period of 14 days, counted from the receipt of the product, in compliance with Spanish legislation (Ley 3/2014, March 27).
To exercise your right to claim the return of the product, you can use the contact form that you will find at the bottom of this page.
· If you wish to request the return of the product because it doesn’t satisfy you, it is necessary that you send the product to the postal address that will be indicated after completing the form.
- The product must be sent in perfect condition and in its original packaging. The cost of this shipment is borne by the customer and will not be included in the final return.
- We will refund the amount of your purchase, including the initial shipping costs, as soon as possible, within a maximum period of 14 days after receipt of the returned product.
· If you wish to request a return because it’s a product received defective or damaged, you must attach the photographs that show it in the ‘Return or Refund Form’. In this case, you can choose to:
- Request that we send you a new product at no additional cost to you.
- Request a refund of the amount paid, to which we will proceed within a maximum period of 14 days from receipt of your claim.